The Pilot is designed and conceived for people who want to deliver a high-quality coffee but in a simple way. Pilot is perfect for locations where it is not always possible to train the baristas and for who is beginning of his barista journey.
Pilot is a single-boiler heat exchanger coffee machine that is a blend of craftsmanship and latest in temperature stable technology.
Thanks to Pilot, baristas are free to express themselves and explore their capacity for experimentation through simple and comfortable actions.
CHARACTERISTICS
Pilot is developed especially for countries where espresso-based milk beverages reign supreme and where a perfect milk foam consistency is required, thanks to his ergonomic steam wands
STANDARD FEATURES
User interface 5" display for each group
Customizable screensaver
Languages available
Cool touch steam wands
Super dry steam
USB Port
Adjustable Pre-infusion\
Pressure stabilization system
Adjustable trip tray work light
Adjustable trip height
Calibrated baskets and shower screen
Fast action buttons
Ergonomic steam activation
Pilot features the Barista Attitude anti-scalding, cantilevered steam wand which offers great safety and easy return movement to the drip tray,
When the machine is idle. It boasts of Super Dry which is the innovative system that keep steam dry and with minimal initial condensation, guaranteed by a second heating spout which dissolves any condensation. Since the moment of wand activation, performance can be extended even with two open steam wands, without any yield loss and with full pressure control. Steam Boost
Pilot is equipped with the SB (Steam Boost) option, which can be activated by the technician during installation or is available in the Extreme Steam Boost version, which can maximize the efficiency of steam production, as needed. SB increases steam production by activating the heating units even during high-volume espresso making (alternating power between service and coffee heating units).
In the ESB version, however, steam production is maximum, all heating units on Tempesta can be activated at the same time, minimizing the recovery time of the machine (maximum absorbed power for
Capacitive Display Pilot is equipped with a 5” capacitive display per group, with which it is possible to: - Set the dispensing temperature for each group - Display the graph of the last coffees prepared - Set the power saving mode - Program doses - Display counters - Wash the group before next coffee is produced-
Connect to the Cloud Server
LED Lighting To make Pilot usable under any light condition and ensure that coffee is optimally viewed inside the cup, the work counter.
Features
LED lights, whose intensity can be adjusted from the display directly by the user. Adjustable
Drip Tray Adjusting the machine’s drip tray allows baristas keeping the cup at the most appropriate level.
Ordinary cleaning operations are also more fluid and homogeneous thanks to the machine’s rounded shape, while washing is made easy by two slider lanes that allow the insertion and the frontal extraction of the drip tray.
Water and Power Cables Cover
The loading and unloading hoses and feed inputs are connected within a cylindrical structure that makes the visible part of the machine more elegant and neater.
As a result, cables and hoses are directly connected to the hole on the counter, avoiding the exposure of cables typical of raised machines.
The structure also includes two lateral holes for the passage and insertion of the grinders’ power feed.
Green Line Astoria believes in environmental protection, energy saving and waste reduction in any form.
The machines have been designed to ensure low environmental impact, reducing consumption up to 47.6% compared to traditional coffee machines.
Thanks to innovative software that manages the standby automatic system during breaks, nighttime energy-saving function and intelligent temperature regulation,
Pilot distributes power only where and when needed.
Features of the Pilot:
Electronic cup warmer
LED-lit work counter LED backlight with light-intensity change
Energy Saver: automatic on/Off and Standby Mode of use: comfort (machine always active),
Weekly programming (programming of time slots for standby),
Eco (self-learning based on machine operation)
Views: time, brewing temperature, brewing chart
Machine parameters export Counts: number of coffee and hot water delivered,
Liters of water consumed, warning regeneration filters,
grinder wear and tear,
number of washings performed.
Digital boiler pressure display and control
Digital delivery pressure display
USB port User interface: a display for each group.
choice of skin type
Maintenance: servicing for scheduled maintenance
Languages (Italian, English, German, French, Spanish, Portuguese, Chinese and Russian)
Customizable screensaver
Dose programming Coffee recipes: possibility of parameter settings for different types of coffee Basin.
Hydraulic circuit efficiency control system
Optional Features: Auto-steamer WiFi for telemetry ESB (Extreme Steam Boost) Superb thermal management: set boiler water and group temperatures per group. programmable, volumetric dosing buttons Mechanical quick-start button: set to a programmed dose, continuous flow, or a purge.
Programmable timed pre-infusion Responsive 5" touch display on each group.
Live pressure and flow graph during shot pulling.
Hot water dispenser with cool water mixing valve.
Auto backflush cycle
Barista downlights
Articulating cool touch steam wands with lever actuators
Adjustable leg and drip tray height
Eco-modes for power savings that suit your shop's needs and schedule.
3GR Specifications:
Voltage (V) 220-240
Power (W) 4600-6700
Steam Heating Unit (LT) 14,7
Frequency (Hz) 50-60
Width (MM) 1175 Depth (MM) 618 Height (MM) 500M
Shipping Policy
Last Updated: November 13, 2024
We are committed to delivering your high-end coffee and espresso machines promptly and securely at High Brew Society. Please review our comprehensive shipping policies below.
Shipping Destinations
- Domestic: We currently ship across the USA.
- International: At this time, we do not offer international shipping.
Shipping Methods
We partner with trusted carriers to ensure your orders arrive safely:
- Domestic: UPS, FedEx, and DHL.
Shipping methods may vary depending on your location and the size or weight of the items. At checkout, you will be prompted to choose the available shipping method for your order.
Shipping Costs
- Domestic Orders: Shipping costs are calculated based on the weight and destination of your order. Final shipping costs will be displayed at checkout.
- Free Shipping: Orders over $200 qualify for free shipping within the USA. On orders under $200, standard shipping rates will apply.
Occasionally, we may offer free shipping promotions for certain products or during special events. When applicable, free shipping will automatically apply at checkout.
Order Processing Times
Orders are processed within 1-5 business days. Processing times may vary during holidays, product launches, or special promotions.
Please Note:
- Orders placed on weekends or holidays will begin processing the next business day.
Delivery Timeframes
We strive to ensure your order arrives as quickly as possible:
- Domestic Deliveries: 5-14 business days.
Delivery times are based on your chosen shipping method and the carrier’s delivery schedules. These estimates exclude weekends, holidays, and unforeseen delays.
Tracking Information
Once your order ships, you will receive an email with a tracking number. Use the tracking number to monitor your shipment through the carrier’s website.
Shipping Delays
While we aim to meet estimated delivery times, delays may occur due to:
- Carrier disruptions or delays.
- Severe weather conditions.
- Public holidays.
- Other unforeseen circumstances.
If a delay occurs, we will notify you promptly and assist in resolving the issue. Please note that High Brew Society is not liable for delays caused by the carrier or circumstances beyond our control.
Damaged or Lost Packages
- Damaged Items: If your package arrives damaged, please contact us within 7 days of receipt. Include photos of the damage for evaluation. We will work with the carrier to resolve the issue promptly.
- Lost Packages: If your tracking information indicates delivery but you have not received the package, please contact us immediately to initiate an investigation with the carrier.
Address Accuracy
It is the customer’s responsibility to provide a complete and accurate shipping address at checkout.
Important:
- High Brew Society is not responsible for packages shipped to incorrect or incomplete addresses provided by the customer.
- If your order is returned to us due to an incorrect address, additional shipping charges may apply for redelivery.
Secure Delivery Address
We strongly recommend providing a secure delivery address, such as your home or workplace, to ensure safe receipt of your package. High Brew Society is not responsible for lost or stolen packages delivered to unsafe locations.
Shipping Completed
Each delivery is considered complete once the carrier updates the order status to "delivered" or "completed" in their tracking system.
Shipping Restrictions
We do not ship to P.O. boxes, military addresses (APO/FPO), or freight forwarding services.
Customer Support
If you have questions about your shipment or need assistance, please contact us:
- Email: support@highbrewsociety.com
- Phone: 1 (202) 933-3631
-
Business Hours:
- Monday – Friday: 9:00 AM – 5:00 PM EST
- Saturday – Sunday: Closed
Return Address:
High Brew Society
7795 West Sahara Avenue #106
Las Vegas, NV, 89117
Thank you for choosing High Brew Society. We look forward to enhancing your coffee experience!
Welcome to High Brew Society!
This Return Policy applies to all products purchased through:
https://highbrewsociety.com
Our return policy forms part of, and should be read in conjunction with, our terms and conditions, our privacy policy, and our shipping policy. We reserve the right to change this return policy at any time.
Returns are only made once the product has arrived at its destination and has been received by the purchaser, no returns are made on products that are in transit for delivery or have not yet been delivered.
By making a purchase through the website, you declare and agree to be bound by the conditions described below. Our refund policy does not affect your statutory rights.
If you have questions about this return policy, please contact us through our contact page or call us at: 1 (202) 933-3631 or email: support@highbrewsociety.com
- RETURNS AND REFUNDS
Your money means nothing to us if you are unhappy with your purchase with us. Customer satisfaction with our products is important to us, which is why we do returns and refunds, if the customer is not satisfied with our products. Simply send us an email, contact us on live chat, or if it can’t wait, call us and we’ll make things right.
Purchases made on our website can be returned for a refund within 30 days from the date of delivery. If 30 days have passed since delivery of the product, we are unable to offer a refund. Please note that the buyer is responsible for the cost of returning the product.
- CONDITIONS OF RETURN
- Full name of the person who placed the order.
- Order number.
- Items must be in it's initial state (unmarked, unaltered, and undamaged).
- All returns must be accompanied by your invoice as proof of purchase.
- The products you have accepted and returned are your responsibility until they reach our warehouse. Therefore, be sure to send the product back to us using a delivery service that insures the value of the product. Pack the product securely.
- Return and handling charges are non-refundable.
- High Brew Society reserves the right to refuse any returns that do not comply with our return policy. Returns that do not comply with our return policy may be sent back to the customer at their own cost.
Important: Please do not send the product back to the manufacturer. To request a return please send us your request via our contact information and you will receive instructions on how to return the product.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
- DEFECTIVE OR DAMAGED PRODUCTS
Believe us, we don’t like receiving damaged goods and nor do we enjoy selling damaged goods. We do our best to avoid any damage or defect in your products, however, if upon receipt of the product, it is defective or damaged and you need to exchange the product for the same or need a refund, please contact us through our contact information. Please contact us and provide proof in video or photo form within 30 days after delivery date.
We recommend customers to check if they have received the correct package in satisfactory condition as soon as their package is delivered. We have no control over the condition of the products once they’re sent out of our warehouse. We also understand that many of us are busy during the expected delivery date. That’s why we have to allow up to 30 days for customers to inspect their package for flaws or any problems that may occur. Only in these cases we will assume the value of the shipment. In case you request a refund, the value of the shipment will also be refunded.
The request must contain the following:
- Full name of the person who placed the order.
- Order number.
- Proof of damage or defect of the product (photo or video).
- METHOD OF RETURN
(a) Returns by Mail
To return by mail, simply can be processed via our website on highbrewsociety.com and follow the instructions listed to receive your pre-paid return label. To ensure your return is properly processed and refund granted, be sure to place both the return slip and unused items within the return package.
High Brew Society
7795 West Sahara Avenue #105
Las Vegas, NV, 89117
No refunds will be made for Final Sale or Custom items purchased or returned.
If you have any further questions or experience difficulty retrieving your pre-paid return label please contact our customer service support at: 1 (202) 933-3631 or email at: Support@Highbrewsociety.com.
(b) Return Processing Fee
A flat rate cost of return shipping, $_____ USD, will be deducted from your refund.
If your refund is less than $_____ USD, the return shipping fee will be charged to your original form of payment once your return is processed.
- MISTAKEN RETURN
Ensure you enclose the correct and complete item when making a return. The correct item must be returned to receive a refund.
If you accidentally sent the wrong item to High Brew Society, please contact Customer Service as soon as possible. High Brew Society cannot guarantee your item will be found and returned, and no compensation is provided for incorrect items sent to High Brew Society.
- PROCESSING YOUR REFUND
Once your return has been received and accepted, please allow 3 to 5 business days for your return to be processed. If your return does not meet the stated conditions, the package will be returned to you at your expense. If your return has been accepted, you will receive a refund and a confirmation email. The refund will be made via the original payment method, with the amount of the return shipment being deducted from the refund. Allow 72 hours for the credit to appear on your statement.
- UNDELIVERABLE PACKAGE
Undeliverable packages that are returned to High Brew Society will not be automatically re-sent and additional shipping charges may be incurred. If you wish to make any changes to the delivery address, you are responsible for the cost of reshipping.
- CONTACT US
If you have questions about this return policy, please contact us through our contact page or via the contact information below:
High Brew Society
Email: support@highbrewsociety.com
Phone: 1 (202) 933-3631
Monday - Friday: 9:00 AM - 5:00 PM
RETURN ADDRESS:
High Brew Society
7795 West Sahara Avenue #106
Las Vegas, NV, 89117