Collection: Shipping Policy
Shipping Policy
Last Updated: November 13, 2024
We are committed to delivering your high-end coffee and espresso machines promptly and securely at High Brew Society. Please review our comprehensive shipping policies below.
Shipping Destinations
- Domestic: We currently ship across the USA.
- International: At this time, we do not offer international shipping.
Shipping Methods
We partner with trusted carriers to ensure your orders arrive safely:
- Domestic: UPS, FedEx, and DHL.
Shipping methods may vary depending on your location and the size or weight of the items. At checkout, you will be prompted to choose the available shipping method for your order.
Shipping Costs
- Domestic Orders: Shipping costs are calculated based on the weight and destination of your order. Final shipping costs will be displayed at checkout.
- Free Shipping: Orders over $200 qualify for free shipping within the USA. On orders under $200, standard shipping rates will apply.
Occasionally, we may offer free shipping promotions for certain products or during special events. When applicable, free shipping will automatically apply at checkout.
Order Processing Times
Orders are processed within 1-5 business days. Processing times may vary during holidays, product launches, or special promotions.
Please Note:
- Orders placed on weekends or holidays will begin processing the next business day.
Delivery Timeframes
We strive to ensure your order arrives as quickly as possible:
- Domestic Deliveries: 5-14 business days.
Delivery times are based on your chosen shipping method and the carrier’s delivery schedules. These estimates exclude weekends, holidays, and unforeseen delays.
Tracking Information
Once your order ships, you will receive an email with a tracking number. Use the tracking number to monitor your shipment through the carrier’s website.
Shipping Delays
While we aim to meet estimated delivery times, delays may occur due to:
- Carrier disruptions or delays.
- Severe weather conditions.
- Public holidays.
- Other unforeseen circumstances.
If a delay occurs, we will notify you promptly and assist in resolving the issue. Please note that High Brew Society is not liable for delays caused by the carrier or circumstances beyond our control.
Damaged or Lost Packages
- Damaged Items: If your package arrives damaged, please contact us within 7 days of receipt. Include photos of the damage for evaluation. We will work with the carrier to resolve the issue promptly.
- Lost Packages: If your tracking information indicates delivery but you have not received the package, please contact us immediately to initiate an investigation with the carrier.
Address Accuracy
It is the customer’s responsibility to provide a complete and accurate shipping address at checkout.
Important:
- High Brew Society is not responsible for packages shipped to incorrect or incomplete addresses provided by the customer.
- If your order is returned to us due to an incorrect address, additional shipping charges may apply for redelivery.
Secure Delivery Address
We strongly recommend providing a secure delivery address, such as your home or workplace, to ensure safe receipt of your package. High Brew Society is not responsible for lost or stolen packages delivered to unsafe locations.
Shipping Completed
Each delivery is considered complete once the carrier updates the order status to "delivered" or "completed" in their tracking system.
Shipping Restrictions
We do not ship to P.O. boxes, military addresses (APO/FPO), or freight forwarding services.
Customer Support
If you have questions about your shipment or need assistance, please contact us:
- Email: support@highbrewsociety.com
- Phone: 1 (202) 933-3631
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Business Hours:
- Monday – Friday: 9:00 AM – 5:00 PM EST
- Saturday – Sunday: Closed
Return Address:
High Brew Society
7795 West Sahara Avenue #106
Las Vegas, NV, 89117
Thank you for choosing High Brew Society. We look forward to enhancing your coffee experience!