Collection: FAQs
Frequently Asked Questions (FAQ)
Last Updated: November 13, 2024
Welcome to the High Brew Society FAQ section. Here you can find answers to common questions about our products, shipping, returns, and more.
- What payment methods do you accept? We accept major credit/debit cards (Visa, MasterCard, American Express) and PayPal
- How long does shipping take?
- Domestic: 3-7 business days.
- International: 7-21 business days, depending on the destination.
- Do you offer international shipping? Yes, we ship to selected countries. Please refer to our Shipping Policy for more details.
- What is your return policy? We accept returns within 30 days of purchase. Products must be unused and in original packaging. Refer to our Return and Refund Policy for more information.
- How can I track my order? Once your order is shipped, you will receive a tracking number via email. You can track your order on the carrier's website using this number.
- What should I do if I receive a damaged or defective product? Please contact us within 7 days of receiving the product with photos of the damage. We will provide a replacement or full refund, including shipping costs.
- Do your products come with a warranty? Yes, all our high-end coffee and espresso machines come with a 1-year warranty covering defects in materials and workmanship. Refer to our Warranty Policy for more details.
- How can I contact customer support? You can reach our customer support team via:
- Email: support@highbrewsociety.com
- Phone: 1 (202) 933-3631
- Live Chat: Available on our website during business hours.
- Do you offer bulk discounts? Yes, we offer bulk discounts for large orders. Please contact us at support@highbrewsociety.com for more information.
- Can I customize my order? Currently, we do not offer customization options. All products are sold as listed on our website.